User Portal Guide

This guide explains how end users access and use SPSA to connect to remote systems.

Accessing SPSA

Login

  1. Open your web browser
  2. Navigate to: https://spsa.yourdomain.com/
  3. Enter your credentials:
  4. Username: Your assigned username
  5. Password: Your password
  6. Click Login

Multi-Factor Authentication

If MFA is enabled, you'll need to complete additional verification:

  1. Open your authenticator app (Google Authenticator, Microsoft Authenticator, etc.)
  2. Enter the 6-digit code shown in the app
  3. Click Verify

Home Screen

After logging in, you'll see your available connections:

  • Connections are displayed as tiles or a list
  • Click on a connection to start a remote session
  • Use the search to filter connections (if many are available)

Connecting to Systems

Start a Connection

  1. Click on a connection from the home screen
  2. The remote session opens in your browser
  3. If prompted, enter credentials for the target system

Credentials

Your SPSA login may be different from the target system credentials. If you don't know the target credentials, contact your administrator.

RDP Sessions (Windows)

  • Full Windows desktop in your browser
  • Use keyboard and mouse as normal
  • Special keys available through the menu (Ctrl+Alt+Shift)

SSH Sessions (Linux/Unix)

  • Terminal interface in your browser
  • Type commands as normal
  • Copy/paste supported

VNC Sessions

  • Graphical desktop in your browser
  • Mouse and keyboard input supported

Session Controls

Press Ctrl+Alt+Shift to open the SPSA menu during a session.

Available Controls

Control Function
Clipboard Transfer text between local and remote
Keyboard On-screen keyboard for special keys
Disconnect End the session

Clipboard

To copy text between your local system and the remote session:

  1. Press Ctrl+Alt+Shift to open menu
  2. Use the clipboard panel to paste/copy text
  3. Text is then available in both systems

Ending Sessions

Log Off Properly

Always log off from the remote system when finished:

  • Windows: Start > Sign out
  • Linux: exit command or logout

Disconnect

If you need to disconnect without logging off:

  1. Press Ctrl+Alt+Shift
  2. Click Disconnect

Or simply close the browser tab.

Troubleshooting

Issue Solution
Cannot connect Check your network connection
Wrong credentials Verify username/password for target system
Session disconnects Check network stability, reconnect
Slow performance Try reducing browser zoom level

For more help, contact your IT administrator or see Troubleshooting.

Getting Help

Contact your IT helpdesk for: - Access to additional connections - Password resets - Connection issues